Terms and Conditions – Indus Travel Hub
1. Booking and Payment
- All bookings are subject to availability and confirmation.
- A minimum deposit (as stated at the time of booking) is required to confirm your reservation.
- Full payment must be made by the deadline communicated to you. Failure to do so may result in cancellation.
2. Cancellations and Refunds
- Cancellation policies vary by package and destination. Please refer to the package details.
- Refunds, if applicable, will be processed after deducting administrative and third-party charges.
- No refunds will be issued for partially used services.
3. Travel Documents
- It is the responsibility of the traveler to ensure they have a valid passport, visa(s), and any required travel documents.
- Indus Travel Hub can assist with visa services where included in the package but does not guarantee visa issuance.
4. Itinerary and Package Modifications
- Indus Travel Hub reserves the right to modify itineraries due to airline schedules, local conditions, or unforeseen circumstances.
- In such cases, equivalent alternatives will be provided without affecting the overall quality of the trip.
5. Health and Safety
- Travelers must ensure they are medically fit for travel, especially for Umrah or Hajj pilgrimages.
- We advise all clients to obtain comprehensive travel insurance covering health, accidents, and cancellations.
6. Liability
- Indus Travel Hub acts only as an agent for airlines, hotels, transport, and other service providers. We are not liable for delays, loss, injury, or damage caused by third-party services.
- Any complaints or claims must be brought to our attention immediately during the trip or within 7 days of returning.
7. Children and Infants
- Prices and policies for children and infants vary by package.
- Parents/guardians are responsible for the safety and behavior of children throughout the trip.
8. Code of Conduct (For Religious Tours)
- Travelers are expected to maintain proper Islamic etiquette during Hajj and Umrah trips.
- Any behavior deemed inappropriate may result in immediate exclusion from the group without refund.
9. Special Requests
- Special requests (e.g., meal preferences, adjoining rooms) are not guaranteed but will be passed on to the service providers.
10. Force Majeure
- Indus Travel Hub shall not be held liable for cancellations or changes due to events beyond our control such as natural disasters, strikes, pandemics, or government actions.